User blog:Valnar275/How helpful is the Zynga customer support? Not? Yeah, that's right!

Yay! Already found something new that bothers me: the Zynga customer support! Why? Because it's sooo incredibly helpful, you won't believe it...

So, here's what happened. Since I live in Germany, I can't get my hands on any 7-Eleven promotional stuffs. However, some awesome friends were sharing some of their codes with me and -at first- it worked perfectly.

Yesterday I received 2 new codes and when I went to the code redeeming page, I suddenly found this notice: "This site is not available outside the United States or Canada". So what? The first 4 codes I received I was able to enter the site and redeem and now all of a sudden I can't anymore?..........

So well, after I found a link to a support ticket on the Zynga FAQ, that directed me to the very same page I couldn't access again, I decided to write a ticket to Zynga community support, asking them to provide me with an alternate way to redeem my codes.

Here's what they answered: Hello P., Thank you for contacting Zynga Customer Support for FarmVille. My name is D. and I am here to assist you. I am very sorry to find that you are having difficulties redeeming your code. I appreciate you bringing this to our attention. Since you are located in Germany, the 7-11 code redemption is only available in United States and Canada. It means that the server of the website ( www.BuyEarnPlay.com ) only works inside the country that I have mentioned. Even though your friends give you redemption codes, still it will not work because of your location or country that you are in. If you have questions about this promotion, click on this link for a comprehensive list of FAQs: http://zynga.custhelp.com/app/answers/detail/a_id/1529/kw/1529 Thank you for your understanding. Kind regards, D. R. Zynga Customer Support Surprisingly unhelpful, isn't it? And is it only me or did that guy have a really bad English? o.O

Well anyways, I quickly found a way to bypass the system on the redeeming site, so I was still able to claim the items my friend gave to me.

Is this really the way Zynga wants this event to go? Non-American players have to trick the system to participate? What a shame...